How to Solve the THX Spatial Audio Not Working on Windows Issue


THX Spatial Audio is an audio enhancement and tuning utility available as a premium purchase for all Windows devices. However, the audio enhancer can run into issues and stop working, leaving you with no sound.


If you experience no sound from THX Spatial Audio, it can be due to an incorrectly configured default playback device or incompatibility issues. Here are a few troubleshooting steps to help you fix this problem and get THX Spatial Audio working again.


1. Run the Windows Audio Troubleshooter

The Windows Audio troubleshooter can find and fix common audio issues with the system’s sound and audio devices. For instance, it should be one of your first ports of call if you want to fix no audio on Windows 11.

The troubleshooter will scan the system for issues and then recommend fixes accordingly.

To run the Windows Audio troubleshooter:

  1. Press Win + I to open Windows Settings.
  2. In the System tab, scroll down and click on Troubleshoot.

  3. Next, click on Other troubleshooters.
    windows 11 settings apps installed apps

  4. Click on the Run button for Playing Audio under the Most frequent section.
    Windows 11 settings troubleshoot other troubleshooters playing audio run

  5. The troubleshooter will first check for issues with the audio services. Next, you’ll be prompted to select a malfunctioning device. Select the THX Spatial Audio device and click Next.
  6. Follow on-screen instructions and apply the recommended fixes.

2. Check Your Sound Output Device

You can set your preferred sound output device in the THX Spatial Audio interface. Since THX Spatial Audio routs the audio through its interface to your audio device, you must set it as the default audio output device on your PC.

Fortunately, you can easily switch between audio output devices in Windows 11. Follow these steps to check and set THX Spatial Audio as your default audio output device.

  1. Click the Sound icon in Taskbar.
  2. Click the Speaker/Sound icon beside the Volume slider.
    taskbar audio windows 11

  3. Select Speaker (THX Special) as the Sound Output device.
    taskbar audio windows 11 set thx spatial audio default

  4. Next, launch the THX Spatial Audio app.
    thx spatial audio output device

  5. In the Audio Tab, toggle the switch for THX Spatial Audio to turn it on.
  6. Click the Output Device drop-down, and select your sound output device (Speaker/Headphone).

That’s it. Next, click the Test THX Spatial Audio option to see if the sound is working. That said, if the issue is limited to a specific game title, check if your game is supported by THX Spatial Audio. You can search through the games list for compatible titles.

3. Set Your Default Audio Device in Sound

You can also set THX Spatial Audio as your default sound output device from the Sound dialog. Useful if you are unable to change the default output device from Taskbar / Action Center.

To change your default playback device:

  1. Press Win + R to open Run.
  2. Type mmsys.cpl and click OK to open Windows Sound properties.
    run mmsys cpl sound properties windows 11

  3. In the Sound dialog, open the Playback tab.
  4. Scroll down and right-click on Speaker (THX Spatial).
  5. Select Set as Default Device.
    set thx spatial audio default audio device

  6. Click Apply and OK to save the changes.
  7. Relaunch the THX Spatial Audio and check for any improvements.

4. Repair Your Razer THX Spatial Audio App

Razor desktop apps come with a built-in repair tool. You can use it to fix any issues with the THX Spatial Audio app, such as driver or application file corruption.

To run the THX Spatial Audio repair:

  1. Press Win + R to open Run.
  2. Type control and click OK.
  3. In the Control Panel, click on Uninstall a program to view all the installed apps on your PC.
  4. Locate and select the THX Spatial Audio app from the list.
    thx spatial audio repair control panel

  5. Next, click on the Uninstall/Change option. Click Yes if prompted by User Account Control.
  6. Click on the Repair option under What Would You Like To Do? section.
    thx spatial audio control panel repair

  7. The repair tool will try to repair the app by reinstalling the necessary drivers. Wait for the process to complete and close the repair tool.
  8. Relaunch the THX Spatial Audio app and test your headphone for sound output.

After repair, you may find all your audio devices disabled in Taskbar. This issue can occur if the repair tool abruptly stops critical audio services during the repair.

To fix the issue, right-click on the Muted Speaker icon in Taskbar and select Troubleshoot Sound Problems. This will launch the Windows Audio troubleshooter. Follow on-screen instructions and apply any recommended fixes to restore audio on your PC.

5. Reinstall THX Spatial Audio

You can uninstall and reinstall the THX Spatial Audio app to fix issues due to glitches and other driver issues. Once removed, you can download the latest version from the Razor website and install the app.

To uninstall THX Spatial Audio:

  1. Press Win + I to open Settings.
  2. Open the Apps tab in the left pane.
  3. Next, click on Installed apps.
    windows 11 settings apps installed apps

  4. Locate the THX Spatial Audio app using the Search app bar.
  5. Click the three-dots menu next to the app name and select Uninstall.
    thx spatial audio uninstall

  6. Click on Uninstall once more to confirm the action.
  7. Next, press Win + R to open Run.
  8. Type regedit and click OK to open Registry Editor.
    delete registry editor entry key razer

  9. In Registry Editor, navigate to the following location: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\
  10. Locate the Razer key. If it exists, right-click and select Delete. Click Yes to confirm the action.
  11. Close Registry Editor and restart your PC.
  12. Next, go to the THX Spatial Audio page and download the installer. It’s an online installer, so wait for the setup to download and install the app.

Additionally, if you have Razer Synapse installed, check if an update is available. To do this, launch the app and click on the Settings (Gear) icon on top of the toolbar. Next, open the About tab and click on Check for updates.

5. Install Pending Windows Updates

check for windows update 1 1

Keeping your Windows computer up to date can help you fix compatibility issues. It may also include an update to your audio device drivers. Check if you have a pending Windows update and install them to see if that helps resolve the error.

To update your Windows PC:

  1. Click on Start and select Settings.
  2. In the left pane, open the Windows Update tab.
  3. Click on Check for updates. Windows scan for available updates and list them.
  4. Next, click on Download and install all. Wait for the updates to install and restart your PC to see if that resolves the THX Spatial Audio no sound problem.

6. Update or Reinstall Your Audio Drivers

Audio driver incompatibility with the THX Spatial Audio software may cause the device to malfunction. To fix the issue, check if an audio driver update is available. If not, try reinstalling the existing driver to see if that helps resolve the issue.

To update your audio device driver:

  1. Press Win + R to open Run.
  2. Type devmgmt.msc and click OK to open Device Manager.
  3. In Device Manager, expand the Audio inputs and outputs section.
    device manager update audio driver

  4. Next, right-click on your audio output device and select Update driver.
    device manager update audio driver search automatically for drivers

  5. Click on Search automatically for drivers. If no new driver is found, click Close.

To reinstall the audio device driver:

  1. Open Device Manager and expand the Audio inputs and outputs section.
  2. Select and right-click on your audio device and select Update driver.
    device manager update audio driver

  3. Next, click on Browse my computer for drivers.
    device manager update audio driver browse my computer for drivers

  4. Click on Let me pick from a list of available drivers on my computer.
    device manager update audio driver let me pick from list available drivers on computer

  5. Select your driver model and click Next.
  6. Once installed, close Device Manager and check for any improvements.

Restore THX Spatial Audio on Windows 11

THX Spatial Audio offers an excellent set of audio tuning features. However, the app can run into issues and stop working for many reasons. Apply the recommended fixes and see if that helps resolve the problem.

If the issue persists, consider switching to a different audio enhancement utility. DTS Sound Unbound and Windows Sonic DeskFX Audio Enhancer are a few good options for Windows OS.


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