How to Reset Your Xbox Series X|S, Xbox One, or Xbox 360


Need to reset your Xbox Series X|S, Xbox One, or Xbox 360 console? Perhaps you’re planning to sell your system and want to remove your personal data from it. Or maybe you’ve had an issue with your system and need to troubleshoot the problem with a full reset.


Below, we cover how to reset your Xbox console and explain the differences between the various options.


Defining Soft Reset, Hard Reset, and Factory Reset

Before we look at how to reset your Xbox, you should understand the different types of system resets:

  • A soft reset, also known as restarting, is simply powering down your console and turning it on again. It does not erase any data.
  • A hard reset occurs when you forcibly shut down the console, which is akin to pulling the plug. This also does not remove any of your personal data.
  • Finally, a factory reset removes all data from your system and resets it back to its original state. This is the most drastic measure.

Let’s look at how to perform each of these resets, depending on which console you have.

Resetting an Xbox Series X|S or Xbox One

Since the Xbox Series X|S and Xbox One have near-identical menus, we’ll cover them together.

How to Soft Reset Your Xbox Series X|S or Xbox One

A soft reset is a common troubleshooting step for minor issues, such as being unable to get your Xbox online.

To perform a soft reset, press and hold the Xbox button on your controller for a few moments. In the menu that appears, choose Restart console. This will fully shut down your Xbox and turn it back on.

On this menu, you’ll also see an option to Turn console off. However, if you have your Xbox in Instant-on mode, selecting this will put the console into a “sleep mode” state instead of fully turning it off.

You can change this setting by going to System > Settings > General > Power mode & startup and switching to Energy-saving mode. This will make your console fully shut down every time you turn it off. In most cases, though, we recommend keeping Instant-on mode enabled for convenience. You can always restart using the menu above.

How to Hard Reset Your Xbox Series X|S or Xbox One

Next, let’s look at how a hard reset works on Xbox Series X|S or Xbox One. Like a PC, it’s a good idea to do a full shutdown every once in a while to keep everything running smoothly. This also comes in handy when your Xbox is frozen.

To perform a hard reset on your Xbox Series X|S or Xbox One, press and hold the Xbox button on the front of the console for about 10 seconds. This will fully shut the system down. To make sure it clears out all caches, after performing the shutdown, unplug the power cable for about 30 seconds, then plug it in before turning your system back on.

Xbox One X system front

If you prefer to do this via menus, go to Settings > General > Power mode & startup and choose Full shutdown.

In case your Xbox is completely locked up and won’t respond to your touch on the front button, you can also force it to shut down by pulling the power cable. You should only do this as a last resort, however, as suddenly losing power isn’t good for any computer.

How to Factory Reset Your Xbox Series X|S or Xbox One

The above two methods are quick troubleshooting steps to keep your Xbox running smoothly. Now we look at the most drastic method: performing a full factory reset to erase all data. Your console will return to its out-of-the-box state after this, so make sure you’ve backed up anything important (your Xbox will do so as long as it’s online and signed into Xbox Live).

To reset your Xbox Series X|S or Xbox One to factory defaults, follow these steps:

  1. On the home screen, press the Xbox button to open the Xbox Guide.
  2. Use RB to scroll over to the Profile & system tab (with your avatar) and select Settings from this menu.
    xbox profile and system menu

  3. Choose the System tab from the left sidebar, followed by Console info.
    Xbox One Console Info Menu

  4. Finally, choose the Reset console entry. You’ll see two options:
    • Reset and remove everything: Deletes everything on the console and resets it to factory defaults. You’ll lose accounts, saved data, settings, and all games. This is the best choice when you’re giving away your console.
    • Reset and keep my games & apps: This will reset the Xbox operating system, but won’t touch any installed games or apps. If you’re performing a reset to troubleshoot an issue, you should use this first so you don’t lose saved data or have to re-download huge games. If you try the second option and continue to have issues, you may have a corrupted game and will need to perform a full reset.
      Xbox One Factory Reset

  5. Your Xbox will start the reset once you’ve selected an option.

Note that the second option will still delete your accounts, saved data, and settings. Your Xbox syncs this information to Xbox Live when it’s connected, making it easy to restore. If your console hasn’t been online for a while, make sure you go online first and let this process complete.

Advanced: Factory Reset Your Xbox Series X|S or Xbox One With a Flash Drive

In cases where you can’t access the Settings menu on your Xbox or don’t see anything on your screen, you can perform a factory reset on your Xbox using a USB drive. This is much less convenient, so we only recommend using this method if it’s absolutely necessary.

Prepare the Flash Drive

Format USB Drive

First, you’ll need a USB drive that’s at least 4GB. You’ll need to format the USB drive as NTFS before proceeding. Most flash drives do not ship in this format, so make sure you do this first.

After that’s done, download the Xbox Restore Factory Defaults file from Microsoft, which is a ZIP file. Unzip its contents, then copy the $SystemUpdate file to the root directory of the flash drive. For the best results, according to Microsoft, you shouldn’t have any other files on the drive. Once it copies, remove the drive from your PC.

Running the USB Reset on Your Xbox

If you have a network cable plugged into your Xbox, remove it. Next, fully shut down your console by holding the Xbox button on the system face, as described above. Once it’s powered off, unplug the power cord and wait 30 seconds before plugging it back in.

Continuing on, plug the USB drive into the console. Now, you need to tell your Xbox to check for the USB drive when it boots up. To do this, hold both the Pair and Eject buttons on the console, then press the Xbox button on the front of the console.

Xbox One Bind Eject Buttons

On the original model Xbox One, the Pair button is on the left side of the console. If you have an Xbox One S or Xbox One X, the Pair button is underneath the Xbox button. On the Xbox Series X, this button is by the USB port on the front of the system.

Neither the Xbox One S All-Digital Edition nor Xbox Series S has an Eject button. So if you have either of those systems, hold the Pair button then press the Xbox button on the system.

Completing the USB Reset

After you press the Xbox button to turn the system on, continue holding Pair and Eject (or only Pair for the digital consoles) for 10-15 seconds. Listen for two power tones while you do this; you can release the buttons after you hear the second sound. If you don’t hear two tones within 15 seconds, or you hear a power-down sound, the process has failed.

When the console restarts, you can remove your flash drive. After it completes the process, your Xbox will be completely reset. You’ll need to walk through the initial setup process again—see how to set up an Xbox Series S for a guide that’s largely applicable to all systems.

How to Reset an Xbox Controller

If you run into problems with your Xbox One controller instead of the console itself, you can turn off the controller too. Press and hold the Xbox button on the controller for several seconds to shut it down. You’ll know it’s shut off when the light under the Xbox button goes out. You can turn it back on by pressing the Xbox button again.

See our troubleshooting guide for Xbox controllers if you still have problems after this.

How to Soft or Hard Reset Your Xbox 360

Unlike the newer consoles, the Xbox 360 doesn’t have a dedicated “sleep mode.” Thus, when you want to soft reset your Xbox 360, you can do so in nearly the same way as a modern Xbox without worrying about whether it has fully shut down.

To restart your Xbox 360, press and hold the Xbox button on your controller for a few seconds. In the menu that appears, choose Turn off console and give it a moment to shut down. If you want to make sure it fully shuts down, after the system shuts off, remove the power cable for a minute before turning the system back on.

In case your Xbox 360 is frozen, you can hold the power button on the console for several seconds to perform a hard shutdown. Pulling the plug is also an option, but only as a last resort.

How to Factory Reset Your Xbox 360

If you want to completely erase everything on your Xbox 360, follow these steps. Make sure you’ve backed up any data that you don’t want to lose beforehand per our guide to protecting your game saves:

  1. Scroll over to Settings on the home screen.
  2. Select the System entry and choose Console Settings.
  3. Scroll down to System Info and select it.
  4. Note the Console Serial Number shown here, as you’ll need it in a moment.
  5. Jump back to the System Settings menu and choose Storage.
  6. Highlight the Hard Drive entry that’s connected to your Xbox 360 and hit the Y button on your controller to open its options.
  7. Choose Format. Confirm the operation, then your Xbox will ask you to enter the serial number that you copied down a moment ago.
  8. Once you enter the serial number, your Xbox will perform a factory reset.

Xbox Resets Made Easy

As we’ve demonstrated, it isn’t difficult to reset your Xbox console. Just make sure that you have everything important backed up since you can’t undo this once you make a decision. Backing up data to Xbox Live is an easy option, but you can also move some files to an external device like a flash drive.

Similarly, if you’re running out of space on your Xbox, there are ways to add more storage.


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